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Non-RFT Is Eating Your Team's Capacity
Eight of ten fixes bounced. Three months later, none did.
Sep 17
•
Jean-Luc COSSI
1
Why Engineers Don't Act on Cloud Costs
Instead of the usual training and dashboards, you need standards and weekly rituals
Sep 7
•
Jean-Luc COSSI
1
August 2026
The Year Nobody Could See
The team drew the new flow. That is the whole difference.
Aug 28
•
Jean-Luc COSSI
2
2
The Twenty Minutes That Never Came Up
One hour sitting next to an engineer told me more than any dashboard or retro had.
Aug 20
•
Jean-Luc COSSI
1
1
Your Support Queue Is a Defect Report
A tech support team escalates 20% of its tickets. Only some of them should be heading to the devs.
Aug 14
•
Jean-Luc COSSI
1
1
44% of their defects were not defects
Almost half of what one team reported was not a bug. The six causes behind it, and the one rule that stopped testers from guessing.
Aug 5
•
Jean-Luc COSSI
1
July 2026
+45% satisfaction from 30 phone calls
What thirty same-day phone calls found that no dashboard could see.
Jul 23
•
Jean-Luc COSSI
2
Release Failures Hit Zero. Then They Bounced Back
Four months of release data, and the month the gains slipped back.
Jul 15
•
Jean-Luc COSSI
1
Engagement Is a Performance Signal, Not an HR Survey
The same instrument, run twice. The score moved, but some of the problems it surfaced are still open.
Jul 7
•
Jean-Luc COSSI
2
June 2026
Your Backlog Isn't a Headcount Problem
Hiring won't clear it. A support team cut its backlog 94% with the same six people, by switching how work flows in. Here's the one move.
Jun 30
•
Jean-Luc COSSI
1
3
Your Team Doesn’t Have a Defect Problem
Defects down 91% in two months, on legacy banking software. The fix was upstream, in what reached the developers before code existed.
Jun 23
•
Jean-Luc COSSI
3
AI Put More Work in Flight. You Won't See the Slip Coming.
A BI team went from 24% to 55% on-time in three months. One target stayed red the whole way, and that was the useful part.
Jun 15
•
Jean-Luc COSSI
1
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